A91

WEBSTER HOUSE

Grade A 91/100 composite score

Non profit - Corporation

CMS Star Ratings

Overall
5/5
Health Insp.
5/5
Quality
4/5
Staffing
4/5
RN Staffing
Not rated

Certified Beds

145

Ownership

Non profit - Corporation

Total Fines

None

Last Survey

N/A

437 WEBSTER STREET, PALO ALTO, CA 94301
6503283300

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Staffing Hours & Turnover

Hours per Resident per Day (PBJ)

RN
0.80h
LPN
1.50h
CNA
2.83h
Total
5.13h
Facility
State Average

Turnover Rates

RN Turnover
N/A
Total Nurse Turnover
N/A
Admin Turnover
N/A

Ownership

FRONT PORCH COMMUNITIES AND SERVICES

Organization5% OR GREATER DIRECT OWNERSHIP INTERESTSince Apr 2022

100%

AKOPYAN, GEVORK

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Oct 2022

CAIRNS, DAWN

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Apr 2021

FREDERICK, MELISSA

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2017

ICHIEN, CHRISTOPHER

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Jun 2018

JORDAN, MARIA

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2024

KELLY, SEAN

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Mar 2023

MCMULLIN, MARY

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Apr 2025

OLSON, KARI

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Apr 2021

SALVADOR, EDUARDO

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Apr 2021

SELLECK, TIMOTHY

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Feb 2025

DURANTEAU, NANCY

IndividualCORPORATE DIRECTORSince Apr 2021

FORTE, VINCENT

IndividualCORPORATE DIRECTORSince Apr 2021

HANDY, JOANNE

IndividualCORPORATE DIRECTORSince Apr 2021

HEISING, MARY

IndividualCORPORATE DIRECTORSince Apr 2021

JACOBS, LAURA

IndividualCORPORATE DIRECTORSince Jan 2019

KROEKER, KEVIN

IndividualCORPORATE DIRECTORSince Jan 2018

MCGOVERN, MARION

IndividualCORPORATE DIRECTORSince Jan 2017

PROCTOR, DEBORAH

IndividualCORPORATE DIRECTORSince Jan 2017

TONNU, DIEMLAN

IndividualCORPORATE DIRECTORSince Jan 2018

WESSON, OLIVER

IndividualCORPORATE DIRECTORSince Jan 2017

WHITTAKER, SUSAN

IndividualCORPORATE DIRECTORSince Jan 2018

KELLY, SEAN

IndividualCORPORATE OFFICERSince Mar 2023

SALVADOR, EDUARDO

IndividualCORPORATE OFFICERSince Oct 2017

VRANICH, RACHEL

IndividualCORPORATE OFFICERSince Jun 2022

Penalties & Fines

No penalties or fines on record.

Health Inspection Deficiencies (23)

January 30, 2025Health2 deficiencies
0761DMinimal harm, Isolated

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies

Corrected Feb 20, 2025
0880DMinimal harm, Isolated

Provide and implement an infection prevention and control program.

Infection Control Deficiencies

Corrected Feb 18, 2025
July 20, 2023Health1 deficiency
0585DMinimal harm, Isolated

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Resident Rights Deficiencies

Corrected Aug 15, 2023
February 27, 2023Health15 deficiencies
0686DMinimal harm, Isolated

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Quality of Life and Care Deficiencies

Corrected Mar 29, 2023
0637DMinimal harm, Isolated

Assess the resident when there is a significant change in condition

Resident Assessment and Care Planning Deficiencies

Corrected Mar 29, 2023
0684DMinimal harm, Isolated

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies

Corrected Mar 29, 2023
0689DMinimal harm, Isolated

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies

Corrected Mar 29, 2023
0693DMinimal harm, Isolated

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Quality of Life and Care Deficiencies

Corrected Mar 29, 2023
0700EMinimal harm, Pattern

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Quality of Life and Care Deficiencies

Corrected Mar 29, 2023
0755DMinimal harm, Isolated

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Pharmacy Service Deficiencies

Corrected Mar 29, 2023
0758DMinimal harm, Isolated

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Pharmacy Service Deficiencies

Corrected Mar 29, 2023
0759EMinimal harm, Pattern

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies

Corrected Mar 29, 2023
0760DMinimal harm, Isolated

Ensure that residents are free from significant medication errors.

Pharmacy Service Deficiencies

Corrected Mar 29, 2023
0761EMinimal harm, Pattern

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies

Corrected Mar 29, 2023
0804EMinimal harm, Pattern

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Nutrition and Dietary Deficiencies

Corrected Mar 29, 2023
0812EMinimal harm, Pattern

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies

Corrected Mar 29, 2023
0851DMinimal harm, Isolated

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Administration Deficiencies

Corrected Mar 29, 2023
0880DMinimal harm, Isolated

Provide and implement an infection prevention and control program.

Infection Control Deficiencies

Corrected Mar 25, 2023
November 15, 2019Health5 deficiencies
0761DMinimal harm, Isolated

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies

Corrected Dec 3, 2019
0790DMinimal harm, Isolated

Provide routine and 24-hour emergency dental care for each resident.

Quality of Life and Care Deficiencies

Corrected Dec 3, 2019
0804EMinimal harm, Pattern

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Nutrition and Dietary Deficiencies

Corrected Dec 3, 2019
0812EMinimal harm, Pattern

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies

Corrected Dec 3, 2019
0880DMinimal harm, Isolated

Provide and implement an infection prevention and control program.

Infection Control Deficiencies

Corrected Dec 3, 2019

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Frequently Asked Questions

What is the CareGrader rating for WEBSTER HOUSE?

WEBSTER HOUSE in PALO ALTO, California has a CareGrader grade of A (Excellent), with a composite score of 90.8 out of 100. This grade is based on health inspections, staffing levels, quality measures, and penalty history from official CMS government data.

What is the CMS star rating for WEBSTER HOUSE?

WEBSTER HOUSE has an overall CMS star rating of 5 out of 5, a health inspection rating of 5/5, and a staffing rating of 4/5. CareGrader combines this with additional data to calculate an A-F grade.

How many health deficiencies does WEBSTER HOUSE have?

WEBSTER HOUSE has 23 health deficiencies on record from CMS health inspection surveys. Deficiencies are rated from A (minimal harm potential) to L (immediate jeopardy, widespread). View the full inspection timeline above for details on each deficiency.

How many beds does WEBSTER HOUSE have?

WEBSTER HOUSE has 145 certified beds with approximately 62 current residents (43% occupancy). The facility is located at 437 WEBSTER STREET, PALO ALTO, California 94301. It is a non profit - corporation facility.

Data Disclaimer

Inspection data, staffing levels, and star ratings are sourced from CMS Medicare Nursing Home Compare and are largely self-reported by facilities. A 2019 GAO study found that 43% of facilities under-reported falls. CareGrader provides this data for informational purposes only and is not affiliated with CMS or Medicare. Always visit facilities in person before making a decision.