C76

WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT

Grade C 76/100 composite score

Non profit - Corporation

CMS Star Ratings

Overall
5/5
Health Insp.
4/5
Quality
Not rated
Staffing
5/5
RN Staffing
Not rated

Certified Beds

38

Ownership

Non profit - Corporation

Total Fines

$15,440

Last Survey

N/A

501 CAMPUS AVENUE, CHESTERTOWN, MD 21620
4107787300

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Staffing Hours & Turnover

Hours per Resident per Day (PBJ)

RN
1.61h
LPN
0.88h
CNA
2.35h
Total
4.85h
Facility
State Average

Turnover Rates

RN Turnover
N/A
Total Nurse Turnover
N/A
Admin Turnover
N/A

Ownership

ACTS COMMUNITIES OF MARYLAND, INC.

OrganizationOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

ACTS MANAGEMENT SERVICES, INC.

OrganizationOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC

OrganizationOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

AHERN, SUSAN

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

CHRISTIANSEN, KAREN

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

FOX, GLENN

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

GRANT, GERALD

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

GRANT, JONATHAN

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

KURZ, STELLAH

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Jan 2025

VALDIVIA, PEGGY

IndividualOPERATIONAL/MANAGERIAL CONTROLSince Dec 2022

CHRISTIANSEN, KAREN

IndividualCORPORATE DIRECTORSince Dec 2022

DETWEILER, HAROLD

IndividualCORPORATE DIRECTORSince Dec 2022

FORREST, ANNE

IndividualCORPORATE DIRECTORSince Dec 2022

GRANT, GERALD

IndividualCORPORATE DIRECTORSince Dec 2022

KELLY, MICHAEL

IndividualCORPORATE DIRECTORSince Dec 2022

LAWSON, DANIEL

IndividualCORPORATE DIRECTORSince Dec 2022

NEARY, ANNE

IndividualCORPORATE DIRECTORSince Jan 2025

PAQUETTE, ELLEN

IndividualCORPORATE DIRECTORSince Jan 2025

AHERN, SUSAN

IndividualCORPORATE OFFICERSince Dec 2022

CHRISTIANSEN, KAREN

IndividualCORPORATE OFFICERSince Jan 2025

FOX, GLENN

IndividualCORPORATE OFFICERSince Dec 2022

GRANT, GERALD

IndividualCORPORATE OFFICERSince Jan 2025

GRANT, JONATHAN

IndividualCORPORATE OFFICERSince Dec 2022

VALDIVIA, PEGGY

IndividualCORPORATE OFFICERSince Dec 2022

Penalties & Fines (1)

$15,440total fines
DateTypeDescriptionAmount
Feb 23, 2024Fine$15,440

Health Inspection Deficiencies (31)

February 23, 2024Health10 deficiencies1 severe
0625DMinimal harm, Isolated

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Resident Rights Deficiencies

Corrected Apr 8, 2024
0726EMinimal harm, Pattern

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Nursing and Physician Services Deficiencies

Corrected Apr 8, 2024
0758DMinimal harm, Isolated

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Pharmacy Service Deficiencies

Corrected Apr 8, 2024
0759DMinimal harm, Isolated

Ensure medication error rates are not 5 percent or greater.

Pharmacy Service Deficiencies

Corrected Apr 8, 2024
0761DMinimal harm, Isolated

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies

Corrected Apr 8, 2024
0609EMinimal harm, Pattern

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Corrected Apr 8, 2024
0610EMinimal harm, Pattern

Respond appropriately to all alleged violations.

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Corrected Apr 8, 2024
0656DMinimal harm, Isolated

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Resident Assessment and Care Planning Deficiencies

Corrected Apr 8, 2024
0689JImmediate jeopardy, Isolated

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies

Corrected Jul 13, 2023
0740DMinimal harm, Isolated

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Quality of Life and Care Deficiencies

Corrected Apr 8, 2024
April 9, 2019Health15 deficiencies
0623DMinimal harm, Isolated

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Resident Rights Deficiencies

Corrected May 24, 2019
0551DMinimal harm, Isolated

Give the resident's representative the ability to exercise the resident's rights.

Resident Rights Deficiencies

Corrected May 24, 2019
0561DMinimal harm, Isolated

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Resident Rights Deficiencies

Corrected May 24, 2019
0580DMinimal harm, Isolated

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Resident Rights Deficiencies

Corrected May 24, 2019
0636EMinimal harm, Pattern

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Resident Assessment and Care Planning Deficiencies

Corrected May 24, 2019
0638EMinimal harm, Pattern

Assure that each resident’s assessment is updated at least once every 3 months.

Resident Assessment and Care Planning Deficiencies

Corrected May 24, 2019
0645EMinimal harm, Pattern

PASARR screening for Mental disorders or Intellectual Disabilities

Resident Assessment and Care Planning Deficiencies

Corrected May 24, 2019
0684DMinimal harm, Isolated

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies

Corrected May 24, 2019
0689EMinimal harm, Pattern

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies

Corrected May 24, 2019
0697DMinimal harm, Isolated

Provide safe, appropriate pain management for a resident who requires such services.

Quality of Life and Care Deficiencies

Corrected May 24, 2019
0745EMinimal harm, Pattern

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Quality of Life and Care Deficiencies

Corrected May 24, 2019
0756DMinimal harm, Isolated

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Pharmacy Service Deficiencies

Corrected May 24, 2019
0758EMinimal harm, Pattern

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Pharmacy Service Deficiencies

Corrected May 24, 2019
0790DMinimal harm, Isolated

Provide routine and 24-hour emergency dental care for each resident.

Quality of Life and Care Deficiencies

Corrected May 24, 2019
0842DMinimal harm, Isolated

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Resident Assessment and Care Planning Deficiencies

Corrected May 24, 2019
November 6, 2017Health6 deficiencies
0309DMinimal harm, Isolated

Provide necessary care and services to maintain or improve the highest well being of each resident .

Quality of Life and Care Deficiencies

Corrected Jan 31, 2018
0329DMinimal harm, Isolated

Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Pharmacy Service Deficiencies

Corrected Jan 31, 2018
0431DMinimal harm, Isolated

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Pharmacy Service Deficiencies

Corrected Jan 31, 2018
0441CNo harm, Widespread

Have a program that investigates, controls and keeps infection from spreading.

Environmental Deficiencies

Corrected Jan 31, 2018
0456CNo harm, Widespread

Keep all essential equipment working safely.

Environmental Deficiencies

Corrected Jan 31, 2018
0514DMinimal harm, Isolated

Keep accurate, complete and organized clinical records on each resident that meet professional standards.

Administration Deficiencies

Corrected Jan 31, 2018

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Frequently Asked Questions

What is the CareGrader rating for WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT?

WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT in CHESTERTOWN, Maryland has a CareGrader grade of C (Average), with a composite score of 76 out of 100. This grade is based on health inspections, staffing levels, quality measures, and penalty history from official CMS government data.

What is the CMS star rating for WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT?

WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT has an overall CMS star rating of 5 out of 5, a health inspection rating of 4/5, and a staffing rating of 5/5. CareGrader combines this with additional data to calculate an A-F grade.

How many health deficiencies does WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT have?

WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT has 31 health deficiencies on record from CMS health inspection surveys. Deficiencies are rated from A (minimal harm potential) to L (immediate jeopardy, widespread). View the full inspection timeline above for details on each deficiency.

Has WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT been fined?

Yes. WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT has $15,440 in total fines from CMS enforcement actions across 1 penalty.

How many beds does WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT have?

WILLOW BROOKE CT SKILLED CARE CTR AT HERON POINT has 38 certified beds with approximately 2 current residents (5% occupancy). The facility is located at 501 CAMPUS AVENUE, CHESTERTOWN, Maryland 21620. It is a non profit - corporation facility.

Data Disclaimer

Inspection data, staffing levels, and star ratings are sourced from CMS Medicare Nursing Home Compare and are largely self-reported by facilities. A 2019 GAO study found that 43% of facilities under-reported falls. CareGrader provides this data for informational purposes only and is not affiliated with CMS or Medicare. Always visit facilities in person before making a decision.